At GoFreshy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

  1. Information We Collect:

    • Personal Information: When you place an order or create an account, we may collect your name, email address, phone number, billing and shipping address, and payment details.

    • Non-Personal Information: We may collect non-identifiable information such as your IP address, browser type, and browsing behavior on our website.

  2. How We Use Your Information:

    • To process your orders and deliver products to your specified address.

    • To improve our website, services, and customer experience.

    • To communicate with you regarding your orders, promotions, and updates.

    • To comply with legal requirements and prevent fraudulent activities.

  3. Data Sharing and Disclosure:

    • We do not sell or rent your personal information to third parties.

    • We may share your data with trusted service providers (e.g., delivery companies, payment processors) strictly for order fulfillment purposes.

    • If required by law, we may disclose your information to government authorities or legal entities.

  4. Cookies and Tracking Technologies:

    • Our website uses cookies to enhance your browsing experience. Cookies help us analyze website traffic and remember your preferences.

    • You can control cookie preferences through your browser settings.

  5. Data Security:

    • We implement advanced security measures to protect your personal information from unauthorized access, loss, or misuse.

    • While we strive to ensure the security of your data, no online platform can guarantee complete security.

  6. Your Rights:

    • You have the right to access, correct, or delete your personal information.

    • You can opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

  7. Retention of Data:

    • We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  8. Third-Party Links:

    • Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

  9. Policy Updates:

    • We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with the revision date.

  10. Contact Us:

  • If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

By using our website and services, you consent to the collection and use of your information as outlined in this Privacy Policy. 

Refund and Returns Policy

At GoFreshy, we prioritize your satisfaction and aim to provide the best service possible. Please review our Refund and Returns Policy for details on how we handle these matters.

  1. Eligibility for Refunds and Returns:

    • Refunds or returns are applicable only for defective, damaged, or incorrect products received.

    • Items must be unused and in their original packaging.

    • Perishable items such as fresh vegetables and fruits are eligible only if damaged or defective upon delivery.

  2. Timeframe for Requests:

    • All refund or return requests must be initiated within 7 days of receiving your order.

  3. Process for Returns and Refunds:

    • Contact us via email or phone with your order number, details of the issue, and, if possible, photographic evidence.

    • Our team will review the request and approve or deny it within 2 business days.

  4. Return Shipping:

    • If a return is approved, GoFreshy will cover return shipping costs for damaged, defective, or incorrect products.

    • Customers may need to provide proof of return shipping, such as a receipt or tracking number.

  5. Resolution Options:

    • Upon approval, we offer the following resolutions:

      • Replacement of the damaged or incorrect item.

      • Full refund to your original payment method.

      • Store credit for future purchases.

  6. Non-Returnable Items:

    • Certain items are non-returnable, including:

      • Products marked as “final sale.”

      • Opened or partially consumed items.

      • Perishable goods not found defective upon delivery.

  7. Exclusions:

    • Refunds will not be issued for delays caused by external factors such as weather, courier issues, or inaccurate delivery information provided by the customer.

  8. Refund Timeline:

    • Refunds will be processed within 7-10 business days of approval and credited back to the original payment method.

  9. Contact Information:

    • For all refund and return inquiries, please reach out to us: